Citizen's Charter

GOVERNMENT OF MIZORAM

CITIZEN’S CHARTER

for

COMMERCE & INDUSTRIES DEPARTMENT

2017

ADDRESS : KHATLA; AIZAWL : MIZORAM. PIN 796 001

WEBSITE ID : www.industries.mizoram.gov.in

DATE OF ISSUE : 06.01.2017

NEXT REVIEW : 30.06.2017

 

Citizen’s Charter for Commerce & Industries Department (2017)

 

VISION

To achieve long term and sustainable industrial development, specially under MSME Sector; to motivate local entrepreneurs to enhance quality of produces for better income; better utilization of natural resources and other available resources;  and create more employment opportunities for local people, both direct and indirect.

 

MISSION

To develop industrial sector in the State of Mizoram through better infrastructures; better and improved manpower; providing guidance to local industry owners how to produce higher quality of produces; and creation of  competitive mind among local entrepreneurs for industrial growth and development.

 

MAIN SERVICES/ TRANSACTION

Sl. No

Services/ Transaction

Responsible Person (Designation)

Mobile (Phone No.)

1

Skill development and entrepreneurship building

Joint Director (Handloom)

0389 2322047/ 9862538482

2

Promotion and investment market

Project Manager (M&E)

0389 2320246/ 9436195227

3

Development of bamboo and wood based industries

General Manager, Bamboo Development Agency

0389 2300060

4

Support to Mizoram KVI board

Chief Executive Officer, KVIB

0389 2335725/ 9436351536

5

Promotion of Micro, Small and Medium Enterprises (MSME)

Functional Manager

0389 2322505/ 9612166323

6

Development of Textiles, Handloom & Handicrafts

Joint Director (Handloom)

0389 2322047/ 9862538482

7

Administration of public sector enterprises

Functional Manager

0389 2322505/ 9612166323

8

Development of industrial infrastructure

Functional Manager

0389 2322505/ 9612166323

9

Development of food processing industries

Assistant Director (Food)

0389 2323417/ 9436145048

10

Implementation of NLUP

Functional Manager

0389 2322505/ 9612166323

 

SERVICE STANDARD

Sl. No

Services/ Transaction

Success Indicator

Service Standard

Unit

Data Source

1

Skill development and entrepreneurship building

Training of local artisans.

To train 80 weavers, 135 tailors and 15 crafts persons.

Nos.

Handloom & Handicrafts Wing, Directorate of Commerce & Industries

2

Promotion of investment and market

Attraction of investment from outside the State and participation in various levels of exhibition to promote market for MSME Sectors.

To attend IITF and various levels of exhibitions in and outside the State.

Nos.

Planning Section, Directorate of Commerce & Industries

3

Development of bamboo and wood based industries

Establishment of bamboo and wood based units, skill development and market promotion.

Setting up of new bamboo and wood based units in the State. Training of local entrepreneurs and participation in bamboo and wood based exhibitions.

Nos.

Bamboo Development Agency, Mizoram

4

Support to Mizoram KVI board

Support KIVB

Provide administrative costs to KVIB

Nos.

Planning Section,

Directorate of Commerce & Industries

5

Promotion of Micro, Small and Medium Enterprises (MSME)

Registration of MSMEs, technical support and market promotion.

Filing of UAM, processing of incentive claims and participation of entrepreneurs in exhibitions.

Nos.

Scheme I Section, Directorate of Commerce & Industries

6

Development of Textiles, Handloom & Handicrafts

Development of skill, market promotion and technology up-gradation.

Training of local weavers, arrangement of various level of exhibitions and distribution of looms, etc.

Nos.

Handloom & Handicrafts Wing, Directorate of Commerce & Industries

7

Administration of public sector enterprises

Supported 2 (Two) PSUs, KIVB and BDA

Provide administrative costs to PSUs, KVIB and BDA.

Nos.

Planning Section, Directorate of Commerce & Industries

8

Development of industrial infrastructure

Construction of departmental buildings, maintenance of departmental land and existing buildings.

Maintained departmental land and buildings. Constructed new buildings.

Nos.

Infrastructure Section, Directorate of Commerce & Industries

9

Development of food processing industries

Development of food processing by providing plot of land, incentives, motivation, technical support, handholding support.

Establishment of new food processing unit and expansion of existing units.

Nos.

Scheme II Section, Directorate of Commerce & Industries

10

Implementation of NLUP

To cover 27446 families

Coverage as per Model Scheme

Families

NLUP Cell

 

GRIEVANCE REDRESS MECHANISM

Any citizen having complaints or grievances may submit complaints or suggestions to any of the following officers. Complaints and suggestions can be submitted in the form of written communication, through telephone and personal meeting.

Sl. No

Name of Office

Address

Whom to contact

Telephone No

Name

Designation

1

Directorate of Commerce & Industries

Khatla, Aizawl

J.Hmingthanmawia

Director

0389 2322450

2

C.Lalbiakthanga

Additional Director

0389 2316248

C.Lalchhandama

Joint Director (Handloom)

0389 2322047

3

Zoliana

Deputy Director (Administration)

0389 2316247

Lalhrilliana

Functional Manager

0389 2322505

4

Directorate of  Commerce & Industries, Commerce Wing

Khatla, Aizawl

H.D.Lalrintluanga

Joint Director, Commerce Wing

0389 2335386

5

District Industries Centre, Aizawl District

Ramhlun North, Aizawl

R.Lalrodingi

General Manager

0389 2347430

6

District Industries Centre, Champhai District

Vengsang, Champhai

R.Laltanzuala

Functional Manager

03831 2320609

7

District Industries Centre, Kolasib District

Tuitha Veng, Kolasib

Lalbiakzuala Aineh

Sub Divisional Industries Officer

03837 220161

8

District Industries Centre, Lawngtlai District

Council Veng, Lawngtlai

C.Dokulha

Functional Manager

9436149975

9

District Industries Centre, Lunglei District

Venglai, Lunglei

Lalhmunsiama

General Manager

0372 2324707

10

District Industries Centre, Mamit District

High School Veng, Mamit

P.C.Lalvuana

Functional Manager

0389 2365414

11

District Industries Centre, Siaha District

College Veng, Siaha

Lalrokhawma

Functional Manager

03835 222048

12

District Industries Centre, Serchhip District

Darnam, Serchhip

Elizabeth Lalremthangi Hmar

Functional Manager

9612722792

 

LIST OF STAKEHOLDERS/ CLIENTS

Sl. No

Stakeholders/ Clients

Indicative expectations from service recipients

1

The Indian Citizens living in Mizoram

  1. Development through industrialization.
  2. Income generation from MSME Sector.
  3. Sustainable income for entrepreneurs.
  4. Setting up of MSME units.
  5. Expansion of existing industrial units.

2

The State Government

  1. Provides incentives to entrepreneurs.
  2. Registration of new units.
  3. Promotion of markets for MSME.
  4. Constitution of Facilitation Council for MSME.
  5. Constitution of Project Management Committee in the State for Textile Sector.
  6. Support MSME to avail incentives under various Ministries of Government of India.
  7. Technical support to local entrepreneurs.

3

The Government of India

  1. Announcement of MSMED Act to suit local entrepreneurs of the NER States.
  2. Provide financial support to local entrepreneurs.
  3. Provide infrastructure to State on need based.

4

KVIB

  1. Promote local weavers and entrepreneurs in the State.
  2. Promote local youths by providing PMEGP loans.
  3. Preparation of model scheme for PMEGP.
  4. Technical support to local entrepreneurs.
  5. Setting up of village industries.

5

PSUs like ZIDCO and MIFCO

  1. Technical support to local entrepreneurs.
  2. Availing loan from financial institutions other than the State Government for further investment amongst local entrepreneurs for development of MSME Sector.
  3. Establishment of model units in food processing.

6

BDA

  1. Promote bamboo and wood based industries.
  2. Support local entrepreneurs for setting up of bamboo and wood based industries.
  3. Upgradation of skills for production of quality bamboo and wood based products.

7

Mizoram Industries Association

Promote and support MSME Sector in the State.

8

Mizoram Chamber of Industries

Support the State Government in implementation of various State Plan Schemes as well as Government of India’s Schemes.

9

Mizoram Handloom Association

Promote and support State Plan Schemes as well as various schemes of Government of India.

 

RESPONSIBILITY CENTRES AND SUBORDINATE ORGANISATIONS

Sl. No

Responsibility Centres and Subordinate Organisation

Landline Number

Mobile Number

Address

1

District Industries Centre, Aizawl District

0389-2347430

 

Industry Mual, Ramhlun North, Aizawl

2

District Industries Centre, Champhai District

03831-2320609

 

Champhai Vengsang, Champhai

3

District Industries Centre, Kolasib District

03837-220161

 

Tuitha Veng, Kolasib

4

District Industries Centre, Lawngtlai District

-

9436149975

College Veng, Lawngtlai

5

District Industries Centre, Lunglei District

0372 - 2324707

 

Venglai, Lunglei

6

District Industries Centre, Mamit District

0389-2365414

9436158911

High School Veng, Mamit

7

District Industries Centre, Siaha District

03838 - 222048

 

Council Veng, Siahas

8

District Industries Centre, Serchhip District

-

9612722792

Darnam, Serchhip, Serchhip District

 

RIGHT TO INFORMATION ACT, 2005

Departmental Appellate Authority  :

Pu J.Hmingthanmawia, MCS

Director

Khatla, Aizawl – 796 012

Phone No. – 0389 2322450

 

State Public Information Officers

Sl. No

Name of Officer

Designation

Office

Address

Phone No

1

C.Lalbiakthanga

Additional Director

Directorate of Commerce & Industries

Khatla, Aizawl

0389 2316248

2

 

General Manager

District Industries Centre, Aizawl District.

 

Ramhlun North, Aizawl

0389 - 2347430

3

Lalhmunsiama

General Manager

District Industries Centre, Lunglei District

 

0372 - 2324707

 

State Assistant Public Information Officers

DIRECTORATE OF INDUSTRIES

Sl. No

Name & Designation

Designated as

Office

1

J. Hmingthanmawia, Director

DAA

Director of Industries

2

C. Lalbiakthanga, Addl. Director

SPIO

Director of Industries

3

R. Lalrodingi, Joint Director

SAPIO

Director of Industries

4

H. Thangmawia, General Manager

SPIO

DIC, Aizawl

5

Lalhmunsiama, General Manager

SPIO

DIC, Lunglei

6

K. Zothanpuii, SDIO

SAPIO

DIC, Aizawl

7

V. Lalrinawma, SDIO

SAPIO

DIC, Lunglei

8

Zodingliani Hrahsel, SDIO

SAPIO

DIC, Kolasib

9

Lalrokhawma, Functional Manager

SAPIO

DIC, Champhai

10

Elizabeth Lalremthangi Hmar, Functional Manager

SAPIO

DIC, Serchhip

11

P.C. Lalvuana, Functional Manager

SAPIO

DIC, Mamit

12

C. Dokulha, SDIO

SAPIO

DIC, Lawngtlai

13

R. Laltanzuala, Functional Manager

SAPIO

DIC, Saiha

 

 

 

 

BAMBOO DEVELOPMENT AGENCY

S/No.

Name & Designation

Designated as

 

1

Lalzarliana Hrahsel, General Manager

SPIO

 

2

Lalduhpuia Sailo, Deputy General Manager

SAPIO

 

 

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