GOVERNMENT OF MIZORAM
CITIZEN’S CHARTER
for
COMMERCE & INDUSTRIES DEPARTMENT
2017
ADDRESS : KHATLA; AIZAWL : MIZORAM. PIN 796 001
WEBSITE ID : www.industries.mizoram.gov.in
DATE OF ISSUE : 06.01.2017
NEXT REVIEW : 30.06.2017
Citizen’s Charter for Commerce & Industries Department (2017)
VISION:
To achieve long term and sustainable industrial development, specially under MSME Sector; to motivate local entrepreneurs to enhance quality of produces for better income; better utilization of natural resources and other available resources; and create more employment opportunities for local people, both direct and indirect.
MISSION:
To develop industrial sector in the State of Mizoram through better infrastructures; better and improved manpower; providing guidance to local industry owners how to produce higher quality of produces; and creation of competitive mind among local entrepreneurs for industrial growth and development.
MAIN SERVICES/ TRANSACTION | |||
Sl. No | Services/ Transaction | Responsible Person (Designation) | Mobile (Phone No.) |
1 | Skill development and entrepreneurship building | Joint Director (HTH) | 0389 2322047/ 9862538482 |
2 | Promotion and investment market | Project Manager (M&E) | 0389 2320246/ 9436195227 |
3 | Development of bamboo and wood based industries | General Manager, Bamboo Development Agency | 0389 2300060 |
4 | Support to Mizoram KVI board | Chief Executive Officer, KVIB | 0389 2335725/ 9436351536 |
5 | Promotion of Micro, Small and Medium Enterprises (MSME) | Functional Manager | 0389 2322505/ 9612166323 |
6 | Development of Textiles, Handloom & Handicrafts | Joint Director (HTH) | 0389 2322047/ 9862538482 |
7 | Administration of public sector enterprises | Functional Manager | 0389 2322505/ 9612166323 |
8 | Development of industrial infrastructure | Functional Manager | 0389 2322505/ 9612166323 |
9 | Development of food processing industries | Assistant Director (Food) | 0389 2323417/ 9436145048 |
10 | Implementation of NLUP | Functional Manager | 0389 2322505/ 9612166323 |
SERVICE STANDARD | |||||
Sl. No | Services/ Transaction | Success Indicator | Service Standard | Unit | Data Source |
1 | Skill development and entrepreneurship building | Training of local artisans. | To train 80 weavers, 135 tailors and 15 crafts persons. | Nos. | Handloom & Handicrafts Wing, Directorate of Commerce & Industries |
2 | Promotion of investment and market | Attraction of investment from outside the State and participation in various levels of exhibition to promote market for MSME Sectors. | To attend IITF and various levels of exhibitions in and outside the State. | Nos. | Planning Section, Directorate of Commerce & Industries |
3 | Development of bamboo and wood based industries | Establishment of bamboo and wood based units, skill development and market promotion. | Setting up of new bamboo and wood based units in the State. Training of local entrepreneurs and participation in bamboo and wood based exhibitions. | Nos. | Bamboo Development Agency, Mizoram |
4 | Support to Mizoram KVI board | Support KIVB | Provide administrative costs to KVIB | Nos. | Planning Section, Directorate of Commerce & Industries |
5 | Promotion of Micro, Small and Medium Enterprises (MSME) | Registration of MSMEs, technical support and market promotion. | Filing of UAM, processing of incentive claims and participation of entrepreneurs in exhibitions. | Nos. | Scheme I Section, Directorate of Commerce & Industries |
6 | Development of Textiles, Handloom & Handicrafts | Development of skill, market promotion and technology up-gradation. | Training of local weavers, arrangement of various level of exhibitions and distribution of looms, etc. | Nos. | Handloom & Handicrafts Wing, Directorate of Commerce & Industries |
7 | Administration of public sector enterprises | Supported 2 (Two) PSUs, KIVB and BDA | Provide administrative costs to PSUs, KVIB and BDA. | Nos. | Planning Section, Directorate of Commerce & Industries |
8 | Development of industrial infrastructure | Construction of departmental buildings, maintenance of departmental land and existing buildings. | Maintained departmental land and buildings. Constructed new buildings. | Nos. | Infrastructure Section, Directorate of Commerce & Industries |
9 | Development of food processing industries | Development of food processing by providing plot of land, incentives, motivation, technical support, handholding support. | Establishment of new food processing unit and expansion of existing units. | Nos. | Scheme II Section, Directorate of Commerce & Industries |
10 | Implementation of NLUP | To cover 27446 families | Coverage as per Model Scheme | Families | NLUP Cell |
GRIEVANCE REDRESS MECHANISM
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Any citizen having complaints or grievances may submit complaints or suggestions to any of the following officers. Complaints and suggestions can be submitted in the form of written communication, through telephone and personal meeting. |
Sl. No | Name of Office | Address | Whom to contact | Telephone No | |
Name | Designation | ||||
1 | Directorate of Commerce & Industries | Khatla, Aizawl | Florence Zotluangpuii | Director | 0389 2322450 |
2 | Lalhmunsiama | Additional Director | 0389 2316248 | ||
P.C. Lalvuana | Joint Director (HTH) | 0389 2322047 | |||
3 | Henry C. Lalrawnkima | Joint Director (Administration) | 0389 2316247 | ||
| Functional Manager | 0389 2322505 | |||
4 | Directorate of Commerce & Industries, Commerce Wing | Khatla, Aizawl | H.D.Lalrintluanga | Joint Director, Commerce Wing | 0389 2335386 |
5 | District Industries Centre, Aizawl District | Ramhlun North, Aizawl | R. Laltanzuala | DCIO | 0389 2347430 |
6 | District Industries Centre, Champhai District | Vengsang, Champhai | Lalrinawma | DCIO | 03831 2320609 |
7 | District Industries Centre, Kolasib District | Tuitha Veng, Kolasib | Laldinpuii | DCIO | 03837 220161 |
8 | District Industries Centre, Lawngtlai District | Council Veng, Lawngtlai | Biakchungnungi | DCIO | 9436149975 |
9 | District Industries Centre, Lunglei District | Venglai, Lunglei | R. Vanlalsanga | DCIO | 0372 2324707 |
10 | District Industries Centre, Mamit District | High School Veng, Mamit | C. Dawngzalala | DCIO | 0389 2365414 |
11 | District Industries Centre, Siaha District | College Veng, Siaha | C. Ngurchhunga | DCIO | 03835 222048 |
12 | District Industries Centre, Serchhip District | Darnam, Serchhip | F. Lalsawmliana | Functional Manager | - |
LIST OF STAKEHOLDERS/ CLIENTS | ||
Sl. No | Stakeholders/ Clients | Indicative expectations from service recipients |
1 | The Indian Citizens living in Mizoram |
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2 | The State Government |
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3 | The Government of India |
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4 | KVIB |
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5 | PSUs like ZIDCO and MIFCO |
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6 | BDA |
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7 | Mizoram Industries Association | Promote and support MSME Sector in the State. |
8 | Mizoram Chamber of Industries | Support the State Government in implementation of various State Plan Schemes as well as Government of India’s Schemes. |
9 | Mizoram Handloom Association | Promote and support State Plan Schemes as well as various schemes of Government of India. |
RESPONSIBILITY CENTRES AND SUBORDINATE ORGANISATIONS | ||||
Sl. No | Responsibility Centres and Subordinate Organisation | Landline Number | Mobile Number | Address |
1 | District Industries Centre, Aizawl District | 0389-2347430 |
| Industry Mual, Ramhlun North, Aizawl |
2 | District Industries Centre, Champhai District | 03831-2320609 |
| Champhai Vengsang, Champhai |
3 | District Industries Centre, Kolasib District | 03837-220161 |
| Tuitha Veng, Kolasib |
4 | District Industries Centre, Lawngtlai District | - |
| College Veng, Lawngtlai |
5 | District Industries Centre, Lunglei District | 0372 - 2324707 |
| Venglai, Lunglei |
6 | District Industries Centre, Mamit District | 0389-2365414 |
| High School Veng, Mamit |
7 | District Industries Centre, Siaha District | 03838 - 222048 |
| Council Veng, Siahas |
8 | District Industries Centre, Serchhip District | - |
| Darnam, Serchhip, Serchhip District |
RIGHT TO INFORMATION ACT, 2005
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Departmental Appellate Authority : | Pi Florence Zotluangpuii, MCS Director Khatla, Aizawl – 796 012 Phone No. – 0389 2322450 |
State Public Information Officers | |||||
Sl. No | Name of Officer | Designation | Office | Address | Phone No |
1 | Lalhmunsiama | Additional Director | Directorate of Commerce & Industries | Khatla, Aizawl | 0389 2316248 |
2 | R. Laltanzuala | DCIO | District Industries Centre, Aizawl District.
| Ramhlun North, Aizawl | 0389 - 2347430 |
3 | R. Vanlalsanga | DCIO | District Industries Centre, Lunglei District |
| 0372 - 2324707 |
State Assistant Public Information Officers | |||
DIRECTORATE OF INDUSTRIES | |||
Sl. No | Name & Designation | Designated as | Office |
1 | Florence Zotluangpuii, Director | DAA | Director of Industries |
2 | Lalhmunsiama, Addl. Director | SPIO | Director of Industries |
3 | Henry C. Lalrawnkima, Joint Director (Admn) | SAPIO | Director of Industries |
4 | R. Laltanzuala, DCIO | SPIO | DIC, Aizawl |
5 | R. Vanlalsanga, DCIO | SPIO | DIC, Lunglei |
6 |
| SAPIO | DIC, Aizawl |
7 |
| SAPIO | DIC, Lunglei |
8 | Laldinpuii, DCIO | SAPIO | DIC, Kolasib |
9 | Lalrinawma, DCIO | SAPIO | DIC, Champhai |
10 | F. Lalsawmliana, DCIO | SAPIO | DIC, Serchhip |
11 | C. Dawngzalala, DCIO | SAPIO | DIC, Mamit |
12 | Biakchungnungi, DCIO | SAPIO | DIC, Lawngtlai |
13 | C. Ngurchhunga | SAPIO | DIC, Saiha |
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BAMBOO DEVELOPMENT AGENCY | |||
S/No. | Name & Designation | Designated as |
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1 | Lalzarliana Hrahsel, General Manager | SPIO |
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2 | Lalduhpuia Sailo, Deputy General Manager | SAPIO |
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