Draft Business Reforms Action Plan 2024

1

NSWS - Central

Information Dissemination (KYA)

Ensure Information Wizard (KYA) on the National Single Window System has the following details of approvals pertaining to your Ministry/ Department

i. Ensure all Business related Approvals/ Registrations/ NOC/ Renewals/ Amendments/ Compliance Requirements/ Schemes given by your respective Ministry/ Department are available on Information Wizard (KYA) of NSWS based on inputs such as type of industry, number of employees, risk category, size of firm, business location, Foreign/ Domestic investor etc.

 ii. Mandate inclusion of any new services (as mentioned in Point i) in the online wizard system within 30 days after it is introduced

2

Information Dissemination (Approval Details)

Ensure the following information are available for each approval (Central) on the National Single Window System:
1. Name of the service
2. Responsible Ministry/ Department
3. Procedure details
4. Average Processing Time (days)
5. Fees (INR)
6. List of documents
 7. Acts & Rules

3

Enabling Single Business User ID - PAN

To enable PAN as Single Business User ID, the respective Ministry/ Department should ensure the following points:
1. Their existing IT Systems to mandatorily capture PAN for each Profile/ Business Approval related Transaction
 2. Establish linkage/ integrate with NSWS using PAN as the unique identifier for enabling all Approvals/ Registrations/ NOC/ Renewals/ Amendments/ Compliance Requirements/ Schemes related transactions

4

Investors’ Facilitation Center - Centralized Query Management System

Implement an online Centralized Query Management System for filing complaints within the Respective Ministry/ Department. The mechanism to ensure the following:
i. Integrated Query resolution through NSWS
ii. Define Service Timelines for resolving queries
iii. Name of dedicated Nodal Officers
iv. Define Workflows and Escalation Matrix within the Ministry/ Department
v. Define SOP for Query Resolution
 Contact Details of Nodal Officers should be shared with the NSWS Team. A dedicated support team to be provided by respective ministry for establishing integrated query resolution

5

Investors’ Facilitation Center - Centralized Grievance Mechanism

Implement an online Centralized Grievance Redressal Mechanism for filing complaints within the Respective Ministry/ Department. The mechanism to ensure the following:
i. Integrated grievance resolution through NSWS
ii. Define Service Timelines for resolving grievance
iii. Name of dedicated Nodal Officers
iv. Define Workflows and Escalation Matrix within the Ministry/ Department
v. Define SOP for Grievance Resolution
 Contact Details of Nodal Officers should be shared with the NSWS Team. A dedicated support team to be provided by respective ministry for establishing integrated grievance resolution

6

Compliance scorecard

Develop a compliance scorecard for all businesses on NSWS, based on:
i. All applicable compliances/ approvals/ licenses/ NoCs, and business track record in timely adherence of the same.
 ii. Scorecard to provide unit wise compliance details and the observations to include lapses and delays, if any.

7

Central Ministries: Business Centric Reforms

Department for Promotion of Industry and Internal Trade

Ensure the list of services below are integrated with National Single Window System for facilitating all required Approvals/ Registrations/ NOCs:
- Foreign Investment Approval
- Industrial Entrepreneur's Memorandum
- Industrial License - IDR Act/ Arms Act
- All IPR related registrations including Copyright, Trademark, Design, Patents
- All PESO related approval/ licenses/ certificates
- SCO related approvals
- Startup registration

The integrated system to facilitate one-stop online delivery of services with following features ensuring data transfer to necessary portals without necessity for user/investor to move between various portals:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Response of Query
 v. Download the final signed certificate

8

Design and implement an online wizard/ system with the following features/information:-
i. List of criminal provisions under various Acts including section/ rule
ii. Descriptions of provision with trigger/ event point for incidence of liability for business and relevantsector
 iii. Type of offence and punishment

9

Mandate time-bound delivery of services through a legislation such as:

1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

10

Mandate to publish an online dashboard in public domain with the following features:

i. Clearly publish the data on number of applications received and granted, and the time taken and cost incurred to grant approvals/certificate
ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned
 

11

Department for Commerce (DGFT)

Ensure the list of services below are integrated with National Single Window System for facilitating all required Approvals/ Registrations/ NOCs:
- Import Export Code (IEC)
- RCMC/ approvals/ licenses under all commodity boards & export councils

The integrated system to facilitate one-stop online delivery of services with following features ensuring data transfer to necessary portals without necessity for user/investor to move between various portals:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Response of Query
 v. Download the final signed certificate

12

Design and develop an online Trade Information Portal with integrated KYC (Know Your Compliances) and ensure the following information are available for businesses in public domain and searchable based on risk category, type of firm, size of firm and business location:
a. Laws, decrees, regulations, instructions, notifications, and any other legal instruments relating to trade and compliance
b. Commodity classification and associated tariffs
c. Agreements with any country or countries, as well as unilateral agreements, including status and updates
d. Special measures applicable to specific commodities or products (for example, sanitary or phytosanitary measures or technical standards required of specific categories of products)
e. Penalty provisions for breach of formalities and procedures for appeal or review
f. Instructions and forms used to apply for permits, licenses, and Customs clearance and lists of codes required in various documents (for example, country codes, units of measurement, currency codes, etc.)
 g. Contact information for enquiry points

13

Ensure an integrated Grievance Redressal mechanism in place to address all grievances faced by an exporter in its entire life cycle including logistics, transport, freight forwarders, custom duties, financial services.
The online system to address grievances related to:
i. Rejections, suspension & cancellations related to Freight Transport services/ licenses
ii. Rejections, suspension & cancellations related to Logistics services (cargo handling; storage and warehousing; Customs brokers; freight forwarders)
 iii. Rejections, suspension & cancellations related to financial services (commercial banking; insurance)

14

Design and implement an online wizard/ system with the following features/information:-
i. List of criminal provisions under various Acts including section/ rule
ii. Descriptions of provision with trigger/ event point for incidence of liability for business and relevantsector
 iii. Type of offence and punishment

15

Mandate time-bound delivery of services through a legislation such as:

1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

16

Mandate to publish an online dashboard in public domain with the following features:

i. Clearly publish the data on number of applications received and granted, and the time taken and cost incurred to grant approvals/certificate
ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned
 

17

Department of Telecommunication

Ensure the list of services below are integrated with National Single Window System for facilitating all required Approvals/ Registrations/ NOCs:
- Authorisation to provide In Flight and Maritime Connectivity (IFMC) or IFMC service
- All WPC related approvals/ licenses/ certificates (Network, Non-network, Satellite, Mobile)
- Equipment Type Approval (ETA), Import / Manufacturing/ Export license

The integrated system to facilitate one-stop online delivery of services with following features ensuring data transfer to necessary portals without necessity for user/investor to move between various portals:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Response of Query
 v. Download the final signed certificate

18

Mandate that information on effective tariffs provided by Telecom operators/ Internet service providers are available online, and that customers are notified of a change in tariff ahead of the billing cycle through facilities such as email/ SMS

19

Mandate that information on quality of Internet service provided by Telecom operators/ Internet service providers is intimated to the consumers with following information on monthly basis (through facilities such as SMS/ email):
i. Download & upload speed(Average speed)
ii. Uptime (Uninterrupted internet supply)
 iii. Reasons for supply disruptions/ reduced supply quality

20

Introduce a provision in governing statutes/ Business Facilitation Act for inclusion of credit facilities as a compensative measure for any irregularities or lapses in service delivery by Telecom operators/ Internet Service Providers other than force majeure situations

21

Telecom service providers/ Internet Service Providers to notify customers of planned outages (maintenance and repair) for next 1 month in advance

22

Ensure an integrated online Grievance Redressal mechanism in place to address all grievances faced by businesses. The mechanism to ensure the following:
i. Define Service Timelines for resolving grievance
ii. Name of dedicated Nodal Officers
iii. Define Workflows and Escalation Matrix within the Ministry/ Department
 iv. Define SOP for Grievance Resolution

23

Design and implement an online wizard/ system with the following features/information:-
i. List of criminal provisions under various Acts including section/ rule
ii. Descriptions of provision with trigger/ event point for incidence of liability for business and relevantsector
 iii. Type of offence and punishment

24

Mandate time-bound delivery of services through a legislation such as:

1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

25

Mandate to publish an online dashboard in public domain with the following features:

i. Clearly publish the data on number of applications received and granted, and the time taken and cost incurred to grant approvals/certificate
ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned
 

26

Department of Consumer Affairs

Ensure the list of services below are integrated with National Single Window System for facilitating all required Approvals/ Registrations/ NOCs:
- BIS - Product certification & Recognition
- All central approvals/ licenses/ certificates related to Legal metrology


The integrated system to facilitate one-stop online delivery of services with following features ensuring data transfer to necessary portals without necessity for user/investor to move between various portals:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Response of query
 v. Download the final signed certificate

27

Design and implement an online wizard/ system with the following features/information:-
i. List of criminal provisions under various Acts including section/ rule
ii. Descriptions of provision with trigger/ event point for incidence of liability for business and relevantsector
 iii. Type of offence and punishment

28

Mandate time-bound delivery of services through a legislation such as:

1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

29

Mandate to publish an online dashboard in public domain with the following features:

i. Clearly publish the data on number of applications received and granted, and the time taken and cost incurred to grant approvals/certificate
ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned
 

30

Ministry of Corporate Affairs

Ensure the list of services below are integrated with National Single Window System for facilitating all required Approvals/ Registrations/ NOCs:
- All approvals/ certificates for incorporation of a company
- All approvals/ certificates for incorporation of a LLP

The integrated system to facilitate one-stop online delivery of services with following features ensuring data transfer to necessary portals without necessity for user/investor to move between various portals:

i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Response of Query
 v. Download the final signed certificate

31

Design and implement an online wizard/ system with the following features/information:-
i. List of criminal provisions under various Acts including section/ rule
ii. Descriptions of provision with trigger/ event point for incidence of liability for business and relevantsector
 iii. Type of offence and punishment

32

Mandate time-bound delivery of services through a legislation such as:

1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

33

Mandate to publish an online dashboard in public domain with the following features:

i. Clearly publish the data on number of applications received and granted, and the time taken and cost incurred to grant approvals/certificate
ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned
 

34

Ministry of Finance- CBDT

Ensure the list of services below are integrated with National Single Window System for facilitating all required Approvals/ Registrations/ NOCs:
- PAN/ TAN registration & returns

The integrated system to facilitate one-stop online delivery of services with following features ensuring data transfer to necessary portals without necessity for user/investor to move between various portals:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Response of Query
 v. Download the final signed certificate

35

Design and implement an online wizard/ system with the following features/information:-
i. List of criminal provisions under various Acts including section/ rule
ii. Descriptions of provision with trigger/ event point for incidence of liability for business and relevantsector
 iii. Type of offence and punishment

36

Mandate time-bound delivery of services through a legislation such as:

1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

37

Mandate to publish an online dashboard in public domain with the following features:

i. Clearly publish the data on number of applications received and granted, and the time taken and cost incurred to grant approvals/certificate
ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned
 

38

Ministry of Finance- CBIC

Ensure the list of services below are integrated with National Single Window System for facilitating all required Approvals/ Registrations/ NOCs:
- GSTIN registration & returns

The integrated system to facilitate one-stop online delivery of services with following features ensuring data transfer to necessary portals without necessity for user/investor to move between various portals:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Response of Query
 v. Download the final signed certificate

39

Design and implement an online wizard/ system with the following features/information:-
i. List of criminal provisions under various Acts including section/ rule
ii. Descriptions of provision with trigger/ event point for incidence of liability for business and relevantsector
 iii. Type of offence and punishment

40

Mandate time-bound delivery of services through a legislation such as:

1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

41

Mandate to publish an online dashboard in public domain with the following features:

i. Clearly publish the data on number of applications received and granted, and the time taken and cost incurred to grant approvals/certificate
ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned
 

42

Department of Health and Family Welfare - FSSAI

Ensure the list of services below are integrated with National Single Window System for facilitating all required Approvals/ Registrations/ NOCs:
- License for food business
- License for importing food items including food ingredients and additives for commercial use
- Registration forrecognition as a notified food laboratory
- Registration of Petty Food Business

The integrated system to facilitate one-stop online delivery of services with following features ensuring data transfer to necessary portals without necessity for user/investor to move between various portals:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Response of Query
 v. Download the final signed certificate

43

Design and implement an online wizard/ system with the following features/information:-
i. List of criminal provisions under various Acts including section/ rule
ii. Descriptions of provision with trigger/ event point for incidence of liability for business and relevant sector
 iii. Type of offence and punishment

44

Mandate time-bound delivery of services through a legislation such as:

1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

45

Mandate to publish an online dashboard in public domain with the following features:

i. Clearly publish the data on number of applications received and granted, and the time taken and cost incurred to grant approvals/certificate
ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned
 

46

Department of Water Resources

Ensure the list of services below are integrated with National Single Window System for facilitating all required Approvals/ Registrations/ NOCs:
- NOC for abstraction of ground water for Industrial Projects
- NOC for abstraction of ground water for infrastructure projects
- NOC for abstraction of ground water for mining / mining de-watering projects

The integrated system to facilitate one-stop online delivery of services with following features ensuring data transfer to necessary portals without necessity for user/investor to move between various portals:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Response of Query
 v. Download the final signed certificate

47

Design and implement an online wizard/ system with the following features/information:-
i. List of criminal provisions under various Acts including section/ rule
ii. Descriptions of provision with trigger/ event point for incidence of liability for business and relevantsector
 iii. Type of offence and punishment

48

Mandate time-bound delivery of services through a legislation such as:

1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

49

Mandate to publish an online dashboard in public domain with the following features:

i. Clearly publish the data on number of applications received and granted, and the time taken and cost incurred to grant approvals/certificate
ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned
 

50

Ministry of Micro, Small and Medium Enterprises

Ensure the list of services below are integrated with National Single Window System for facilitating all required Approvals/ Registrations/ NOCs:
- Udyam Registration for MSME

The integrated system to facilitate one-stop online delivery of services with following features ensuring data transfer to necessary portals without necessity for user/investor to move between various portals:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Response of Query
 v. Download the final signed certificate

51

Design and implement an online wizard/ system with the following features/information:-
i. List of criminal provisions under various Acts including section/ rule
ii. Descriptions of provision with trigger/ event point for incidence of liability for business and relevantsector
 iii. Type of offence and punishment

52

Mandate time-bound delivery of services through a legislation such as:

1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

53

Mandate to publish an online dashboard in public domain with the following features:

i. Clearly publish the data on number of applications received and granted, and the time taken and cost incurred to grant approvals/certificate
ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned
 

54

Ministry of Power

Ensure the list of services below are integrated with National Single Window System for facilitating all required Approvals/ Registrations/ NOCs:
- All approvals/ applications under Central Electricity Authority of India (CEA)
- All approvals/ grants of access or connectivity under Central Transmission Utility of lndia Ltd (CTU)
- All approvals/ registrations/ grants of access under Power System Operation Corporation Limited (POSOCO)

The integrated system to facilitate one-stop online delivery of services with following features ensuring data transfer to necessary portals without necessity for user/investor to move between various portals:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Response of Query
 v. Download the final signed certificate

55

Design and implement an online wizard/ system with the following features/information:-
i. List of criminal provisions under various Acts including section/ rule
ii. Descriptions of provision with trigger/ event point for incidence of liability for business and relevantsector
 iii. Type of offence and punishment

56

Mandate time-bound delivery of services through a legislation such as:

1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

57

Mandate to publish an online dashboard in public domain with the following features:

i. Clearly publish the data on number of applications received and granted, and the time taken and cost incurred to grant approvals/certificate
ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned
 

1

NSWS - States

Integration - Information Dissemination

Ensure that required information is provided by State/ UT for Know Your Approval module on the National Single Window System to facilitate the following:
i. Ensure that investor can obtain information regarding all State approvals/ Clearances/ NOCs applicable for establishing (pre-establishment) & starting operations (pre operations) based on inputs such as type of industry, number of employees, risk category, size of firm, business location, Foreign/ Domestic investor etc.
 ii. Mandate inclusion of any new services in the online wizard/system within 30 days after it is introduced

2

Integration - Information Dissemination

Ensure the following information are available for each State/District approval on the National single window system:

1. Name of the service
2. Responsible Ministry/ Department
3. Stage (Pre-establishment /Pre-operation/ Operation)
4. Procedure details
5. Stipulated Time (days)
6. Fees (INR)
7. List of documents
 8. Link to apply for the service

3

Integration - Online single window system

Integrate State Single Window System with National Single Window System for facilitating all required approvals at State/UT level. The integrated system to facilitate one-stop online delivery of services with following features:
i. Submission of application*
ii. Payment of application fee
iii. Track status / query of application
iv. Download the final signed certificate
v. Third party verification
 *Submission of application to include auto-population of investor data collected on NSWS and access to documents submitted on NSWS

4

Integration - Online single window system

Integrate State Single Window System with National Single Window to ensure that investors are landing on post login page of state SWS after redirection from NSWS 

5

Integration - Sectoral Information Dissemination

States/ UTs to identify consolidated list of approvals (Central / State specific) for setting up of a new business for the following sectors to build sectoral journey on the National Single Window System.

Priority Sectors:
1. Medical Devices
2. Drugs and pharmaceuticals
3. Electronic / technology products
4. Textiles
5. Auto components

Service Sectors:
1. IT & ITES
2. Retail & E-Commerce
3. Tourism and Hospitality
4. FinTech

 Note: For sectors which are not applicable for a State, the same may be mentioned as "NA" issued by competent authority

6

Enabling Single Business User ID - PAN

To enable PAN as Single Business User ID, respective States / UTs should ensure the following:

 The State / UT existing IT Systems to mandatorily capture PAN for each Profile/ Business Approval related Transaction

7

Dashboard

Mandate to Integrate and Publish an online dashboard in public domain with following features:

i. Clearly publish the data on number of applications received and granted, and the time taken and cost incurred to grant approvals/certificate
 ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned                                                  

8

Compliance dashboard

Design a compliance dashboard for all businesses units based on:
i. All applicable compliances/ approvals/ licenses/ NoCs and units track record in timely adherence.
ii. Dashboard to highlight approaching or pendency in compliance like renewals, returns/ filings.
 ii. Dashboard to include area wise compliance details and the observations to include lapses and delays, if any.

9

Logistics - PM Gati Shakti

PM Gati Shakti - State & District Level institutional framework

Mandate Constitution of institutional framework in line with PM Gati Shakti guidelines at State and District Level

10

Access to Information and Transparency

Ensure the following information is available on the State Single Window System
i. PM Gati Shakti State Master Plan
ii. Infrastructure availability with regards to last mile connectivity as per PM Gati Shakti State Master Plan
iii. Existing and proposed economic zones along with the multimodal connectivity infrastructure
 iv.      Data on implementation of the planned initiatives/projects under PM Gati Shakti State Master Plan

11

Business Entry

Registration of Partnership Firms

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step

12

Registration of Partnership Firms

Mandate time-bound delivery through a legislation such as:
1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

13

Registration of Partnership Firms

Mandate time-bound delivery through a legislation such as:
1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

14

Registration of Partnership Firms

Mandate to Publish an online dashboard in public domain with following features:

i. Clearly publish the data on number of applications received and granted, and the time taken and cost incurred to grant approvals/certificate
ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned
 

15

Registration of Partnership Firms

Ensure that any changes in firm's information (such as change in partners, firm's name, address) are automatically updated for all relevant state government departments/ agencies (such as Labour, Environment, Industries, Industrial development corporations, Legal Metrology, Urban/ town and country planning)

16

Registration of Societies

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step

17

Registration of Societies

Mandate time-bound delivery through a legislation such as:
1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

18

Registration of Societies

States to have an online system and ensure the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Download the final signed certificate
 v. Third party verification

19

Registration of Societies

Mandate to Publish an online dashboard in public domain with following features:

i. Clearly publish the data on number of applications received and granted, and the time taken and cost incurred to grant approvals/certificate
 ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned

20

Registration of Societies

A standard template of MoA and model bye-laws should be made available on the Department’s website

21

Registration of Societies

Ensure that any changes in society's information (such as change in constitution, society name, address) are automatically updated for all relevant state government departments/ agencies (such as Labour, Environment, Industries, Industrial development corporations, Legal Metrology, Urban/ town and country planning)

22

Investment Enablers

Investors’ Facilitation Center/ Investment Promotion Agency

Establish an Investors’ Facilitation Center/ Investment Promotion Agency in State through a legislation for investment promotion, industrial facilitation, regulatory reforms and obtaining user feedback

23

Investors’ Facilitation Center/ Investment Promotion Agency

Establish a service desk and define working procedures (including service timelines, assignment of relationship managers, reverting to investors, in-built sectoral expertise etc.) for Investors’ Facilitation Center/ Investment Promotion Agency for:
i) Queries handling and
ii) Grievance handling
 Ensure that the contact details of relationship managers is available on National single window system & State's Single Window System

24

Investors’ Facilitation Center/ Investment Promotion Agency

Mandate time-bound delivery of queries and grievances handling to Industries/ Businesses through a legislation such as:

1. Right to Services Act / Public Service guarantee Act
2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

i. All queries to be sought once within 7 days from the date of receiving details from the investor
 ii. All resolution of query and grievance within 15 days from the date of receiving complete details from the investor

25

Investors’ Facilitation Center/ Investment Promotion Agency

Mandate to Publish an online dashboard in public domain with following features:

i. Clearly publish the data on number of queries / grievances handled and the time taken and cost incurred to resolve
ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned
 

26

Access to Information and Transparency

Mandate time-bound delivery of services to Industries/ Businesses through a legislation such as
1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

27

Access to Information and Transparency

Mandate each proposed/new regulation (before it is introduced) following criteria displayed on the website:
i. Legal Basis - Does it have a basis in law/act/policy
ii. Necessity - Does the license help government achieve its objectives
 iii. Business-friendly - Does it impose minimum burden on businesses to achieve the government’s objectives

28

Access to Information and Transparency

Mandate online publishingof draft business regulation and invite public comments/ feedback on the same prior to enactment - The period of display should be at least 30 days 

29

Access to Information and Transparency

Mandate online publishingof the comments/feedback received on the draft business regulation and how they were addressed in the final regulation

30

Factories, Boilers & Labour (registration & Renewals)

Ensure that the following services are provided through the online single window system -
 Registration and renewal of license under The Factories Act, 1948

31

Factories, Boilers & Labour (registration & Renewals)

Ensure that the following service is provided through the online single window system -
 Approval of plan and permission to construct/extend/or take into use any building as a factory under the Factories Act, 1948

32

Factories, Boilers & Labour (registration & Renewals)

Ensure that the following servicesare provided through the online single window system -
 Registration and Renewal of Boilers Manufactures under The Boilers Act, 1923

33

Factories, Boilers & Labour (registration & Renewals)

Ensure that thefollowing servicesare provided through the online single window system -
 Registration and Renewal of Boilers under The Boilers Act, 1923

34

Factories, Boilers & Labour (registration & Renewals)

Ensure that the following servicesare provided through the online single window system -
 License and renewal of license for contractors under provision of The Contracts Labour (Regulation and Abolition) Act, 1970

35

Factories, Boilers & Labour (registration & Renewals)

Ensure that the following servicesare provided through the online single window system -
 Registration and renewal (if applicable) under The Shops and Establishment Act

36

Factories, Boilers & Labour (registration & Renewals)

Ensure that the following servicesare provided through the online single window system -
 Registration of principal employer's establishment under provision of The Contracts Labour (Regulation and Abolition) Act, 1970

37

Factories, Boilers & Labour (registration & Renewals)

Ensure that the following servicesare provided through the online single window system -
 Registration under The Building and Other Construction Workers (Regulation of Employment and Conditions of Service) Act, 1996

38

Factories, Boilers & Labour (registration & Renewals)

Ensure that the following servicesare provided through the online single window system -
 Registration of establishment under the Inter State Migrant Workmen (RE&CS) Act, 1979

39

Online single window system Approvals/Renewals (Environment)

Ensure that the following servicesare provided through the online single window system -
 Consent to Establish under the Air (Prevention and Control of Pollution) Act, 1981 &Water (Prevention and Control of Pollution) Act, 1974

40

Online single window system Approvals/Renewals (Environment)

Ensure that the following servicesare provided through the online single window system -
 Consent to Operate under the Air (Prevention and Control of Pollution) Act, 1981 & Water Act (Prevention and Control of Pollution) Act, 1974

41

Online single window system Approvals/Renewals (Environment)

Ensure that the following servicesare provided through the online single window system -
 Authorization under the Hazardous and Other Wastes (Management and Transboundary Movement) Rules, 2016

42

Online single window system Approvals/Renewals (Environment)

Ensure that the following servicesare provided through the online single window system -
 Registration/ Renewal under The E-waste (Management and Handling) Rules, 2011

43

Online single window system Approvals/Renewals (Environment)

Ensure that the following servicesare provided through the online single window system -
 Registration/ Renewal under Plastic Waste (Management and Handling) Rules, 2011

44

Online single window system Approvals/Renewals (Environment)

Ensure that the following servicesare provided through the online single window system -
 Authorization under Bio-Medical Waste Management (Management and Handling) Rules, 2016

45

Online single window system Approvals/Renewals (Environment)

Ensure that the following servicesare provided through the online single window system -
 Authorization under Solid Waste Management (processing, recycling, treatment, and disposal of solid waste) Rules,2016

46

Online single window system Approvals/Renewals (Environment)

Ensure that the following servicesare provided through the online single window system -
 Authorization under Construction and Demolition Waste Management (Management and Handling) Rules, 2016

47

Online single window system Approvals/Renewals (Environment)

Ensure that the following servicesare provided through the online single window system -
 Registration for dealers under The Batteries (Management & Handling) Rules, 2001

48

Online single window system Approvals/Renewals (Land)

Ensure that the following serviceare provided through the online single window system -
 Allotment of land in Industrial Area

49

Online single window system Approvals/Renewals (Land)

Ensure that the following service is provided through the online single window system -
 Change in Land use

50

Online single window system Approvals/Renewals (Tax)

Ensure that the following service is provided through the online single window system -
 Registration under Profession Tax

51

Online single window system Approvals/Renewals (Tax)

Ensure that the following service isprovided through the online single window system -
 Excise Verification Certificate

52

Online single window system Approvals/Renewals (Tax)

Ensure that the following service is provided through the online single window system -
 Registration under State Excise for Label Registration

53

Online single window system Approvals/Renewals (Tax)

Ensure that the following service is provided through the online single window system -
 Registration under State Excise for Brand Registration

54

Online single window system Approvals/Renewals (Tax)

Ensure that the following services are provided through the online single window system -
 License under State Excise for local sale, Import and export permit of Spirit and Indian-made foreign liquor (IMFL)

55

Online single window system Approvals/Renewals (Sectoral Licenses)

Ensure that the following service is provided through the online single window system -
 Registration for Trade License

56

Online single window system Approvals/Renewals (Sectoral Licenses)

Ensure that the following servicesare provided through the online single window system -
 Fire License/ NOC (Registration and Renewal)

57

Online single window system Approvals/Renewals (Utilities)

Ensure that the following services are provided through the online single window system -
i. Obtaining Electricity Connection
ii. Obtaining Drawing Approval from Electrical Inspectorate
 iii. Obtaining Power feasibility certificate or sanction of power supply

58

Online single window system Approvals/Renewals (Utilities)

Ensure that the following service isprovided through the online single window system -
 Water Connection

59

Online single window system Approvals/Renewals (Utilities)

Ensure that the following service is provided through the online single window system -
 Permission to draw water from river/public tanks

60

Online single window system Approvals/Renewals (Utilities)

Ensure that the following service is provided through the online single window system -
 NoC for water abstraction from Ground Water Authority

61

Online single window system-
 Incentives

Design an online system which provides a customized list of rebates, incentives, subsidies, and credit schemes applicable to the unit

62

Online single window system-
 Incentives

Mandate time-bound delivery of rebates, incentives, subsidies and credit schemes to Industries/ Businesses through a legislation such as:

1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

63

Online single window system-
 Incentives

Ensure that rebates, incentives, subsidies, and credits are provided through the online single window system in a manner that allows online application, payments, tracking of status and approvals

64

Online single window system-
 Incentives

Mandate to Publish an online dashboard in public domain with following features:

i. Clearly publish the data on number of applications received and granted, and the time taken and cost incurred to grant approvals/certificate
ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned
 

65

Online single window system-
 Land Allotment

Provide data of all land banks (vacant plots) in State/UT-owned industrial estates (estate-wise) on one online system/ portal in public domain. The land bank should provide details/industries/sectors for which the land can be used

66

Online single window system-
 Land Allotment

Design and implement a GIS system to provide details about the land earmarked for industrial use across the State and integrate with India Industrial Land Bank (IILB) (erstwhile, Industrial Information System) of DPIIT

67

Online single window system-
 Land Allotment

Implement GIS system for all State-owned industrial estates/ parks to provide details of infrastructure and facilities with all requisite clearances and permissions, including:
- Details of available connectivity infrastructure (including road, rail, airports)
- Details of utility infrastructure (including electrical substations)
 - Details of other infrastructure (including police station, fire station), hospitals and education institutions

68

Online single window system-
 Land Allotment

Integrate online system for land allotment and payment gateway with India Industrial Land Bank (IILB) for Investor to apply for land and purchase land
 

69

Online single window system-
 Land Allotment

States to have an online system for land allotment and ensure the following featureswithout the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Download the final signed certificate
 v. Third party verification

70

Online single window system-
 Land Allotment

Define objective criteria, for evaluating land allotment application within industrial estates of State Government along with provision of land/ shed allotment for industrial units on rental/ lease model 

71

Online single window system-
 Land Allotment

Mandate time-bound delivery through a legislation such as:

1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

72

Online single window system-
 Land Allotment

Mandate to Publish an online dashboard in public domain with following features:

i. Clearly publish the data on number of applications received and granted, and the time taken and cost incurred to grant approvals/certificate
ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned
 

73

Online single window system-
 Plug & Play system

Ensure infrastructure and facilities are developed and offer plug and play option for promoting sectoral investments of land earmarked for industrial purpose,and to havethe following (as applicable):

i. Pre-approved clearances and permissions at park level, aligned to sectoral/ manufacturing requirements like for red category products
ii. Water and power utility infrastructure (including electrical substations)
iii. Gas pipeline infrastructure
iv. Optical Fibre Cable (OFC) connectivity
v. Sewage treatment plant (with required permissions)
vi. Effluent treatment plant (with required permissions)
 vii. Common facilitation center (CFC)

74

Online single window system-
 Decriminalisation

Design and implement an online wizard/ system with the following features/information:-
i. List of criminal provisions under various Acts including section/ rule
ii. Descriptions of provision with trigger/ event point for incidence of liability for business and relevantsector
 iii. Type of offence and punishment

75

Online Single Window System (sectoral licenses) 

Online single window system Approvals/Renewals (Sectoral Licenses)

Ensure that the following servicesare provided through the online single window system -
 Registration, renewals, and verification under Legal metrology/Weights & Measures

76

Online single window system Approvals/Renewals (Sectoral Licenses)

Ensure that the following servicesare provided through the online single window system -
 Approval for DG set installation (Registration and Renewal) from all concerned authorities (as applicable)

77

Online single window system Approvals/Renewals (Sectoral Licenses)

Ensure that the following servicesare provided through the online single window system -
 Mobile Tower Approval (Registration and Renewal)

78

Online single window system Approvals/Renewals (Sectoral Licenses)

Ensure that the following servicesare provided through the online single window system -
 Retail Drug License (Pharmacy) (Registration and Renewal)

79

Online single window system Approvals/Renewals (Sectoral Licenses)

Ensure that the following service is provided through the online single window system -
 Wholesale Drug License (Registration and Renewal)

80

Online single window system Approvals/Renewals (Sectoral Licenses)

Ensure that the following servicesare provided through the online single window system -
 Drug Manufacturing License (Registration and Renewal)

81

Land Administration and Transfer of Land and Property

Property Registration

Mandate to Digitize and publish online land transaction deeds including conveyance deed, property registry, Lease etc. kept at the sub-registrar offices and provide:

i. Transaction history for the last 20 years
ii. The Transaction history of 20 years to be displayed in tabular/dashboard form with access to relevant documents in downloadable forms for each transaction and Availability of Statistics Gender-Disaggregated Data on Property Ownership
iii. Searchable metadata with the help of Survey no./ Registration number, Registration date, Conveyance deed/ property registry, etc..
 iv. Website should clearly state that the information provided online is updated, and no physical visit is required

82

Property Registration

Mandate to Digitize and publish online land transaction deeds including Records of Rights (ROR) kept at all land records offices:

i. Transaction history for the last 20 years
ii. The Transaction history of 20 years to be displayed in tabular/dashboard form with access to relevant documents in downloadable forms for each transaction
iii. Digital copy of all RoR.
iv. Searchable metadata with the help of Survey no./ Registration number, Registration date, Conveyance deed/ property registry, etc..
 v. Website should clearly state that the information provided online is updated, and no physical visit is required

83

Property Registration

Digitize and publish data of Property Tax payment dues online in public domain for all the Urban Local Bodies (ULBs) and Panchayats in the State/UT. The searchable metadata available should be:
i. Name of the Property Tax payer
ii Survey no. of land / Unique Identification no. of property
 The website should clearly state that the information provided online is updated, and no physical visit is required

84

Property Registration

I. Mandate each property/plot has a Unique ID across the State

1. Rural Land / Plot: Survey no., etc.
2. Urban Land: Survey or CTS no., etc.
 3. Urban Property – Including Vertical property such as Apartments, Condos, etc.

85

Property Registration

Design an online system to auto-calculate and pay the property tax for both ULB and Panchayats

86

Property Registration

i. Integrate all the cadastral maps across rural and urban areas in the State/UT on a single website and make the latest copy available in public domain

87

Property Registration

Integrate all land/property related records of ownership and encumbrances on one single online portal including:
i. Data of land transaction deeds for last 20 years at all sub-registrar offices (Registration number, Registration date, Survey no.),
ii. Updated Record of Rights at all Revenue department offices (Date of mutation), and
iii. Data of Property Tax payment dues at all urban and rural areas of the State/UT (Name of the Property Tax payer, Property Tax dues)
iv. Revenue Court case data (Court case number, Name of parties involved, Date of filing of court case, Status of case [Ongoing/Resolved]
v. Civil Court case data (Court case number, Name of parties involved, Date of filing of court case, Status of case [Ongoing/Resolved]
vi. Integrate with Central Registry of Securitization Asset Reconstruction and Security Interest (CERSAI)
vii. Integrate with utilities (electricity & water)
viii. Integrated with cadastral maps

 The website should be publicly accessible and should clearly mention that the website is recently updated, and no physical visit is required. The integration should be done for all areas of the State/UT.

88

Property Registration

States to have an online system and ensure the following features for registering property (for all types of land tenure)
i. Online submission of information for property registration
ii. Online generation of the appointment (date and time)
iii. Online Stamp duty calculator
 iv. Online payment of application fee - Stamp duty, registration fees, etc.

89

Property Registration

Mandate to Publish an online dashboard in public domain with following features:

i. Clearly publish the data on number of applications received and granted, and the time taken and cost incurred to grant approvals/certificate
 ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned

90

Property Registration

Mandate issuance of the registered deed to the applicant on the same day as the day of registration.

91

Property Registration

Publish fee details on the department website for the following:
i. Registration of deed
ii. Mutation at Land records office
iii. Mutation/name change at ULB and Panchayats
iv. Mutation/name change at electricity and water department
v. Access to cadastral maps

 The website should also provide schedule of fees under the Act

92

Property Registration

Implement a system to trigger the mutation/name change as soon as the property is registered at sub registrar office for the following processes:

i. Mutation at land records office
ii. Name change at Municipal Corporation and Panchayats for property tax
 iii. Name change in Electricity and Water bills

93

Property Registration

Mandate to Publish an online dashboard in public domain with following features:

i. Clearly publish the data on number of applications received and granted for mutation (at land records, utilities, ULBs and Panchayats), and the time taken and cost incurred to grant approvals/certificate
ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned
 

94

Property Registration

Implement an independent grievance mechanism for online filing complaints related to property registration at Sub Registrar Office

95

Property Registration

Mandate to Publish an online dashboard in public domain with following features:

i. Clearly publish the data on number and type of land disputes, and average time taken and cost incurred to resolve land disputes under Revenue Court
 ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned

96

Change in Land Use

Change in Land Use

Mandate time-bound delivery through a legislation such as:

1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

97

Change in Land Use

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step, searchable based on risk category, size of firm, business location and Foreign/ Domestic investor

98

Change in Land Use

Mandate to Publish an online dashboard in public domain with following features:

i. Clearly publish the data on number of applications received and granted, and the time takenand cost incurred to grant approvals/certificate
ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned
 

99

Environment Registration Enablers

Environment Registration

Allow for renewal of Consent to Operate (under Water Act, 1974 and Air Act, 1981) based on self-certification and/or third party certification 

100

Environment Registration

Mandate to Publish an online dashboard in public domain for renewal of Consent to Operate with following features:

i. Clearly publish the data on number of applications received and granted, and the time taken and cost to grant approvals/certificate
ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned
 

101

Environment Registration

Allow validity period of Consent to Operate for period of 5 years and above.

102

Consent to Establish under the Water (Prevention and Control of Pollution) Act, 1974 and Air (Prevention and Control of Pollution) Act, 1981

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step, searchable based on risk category, size of firm, business location and Foreign/ Domestic investor

103

Consent to Establish under the Water (Prevention and Control of Pollution) Act, 1974 and Air (Prevention and Control of Pollution) Act, 1981

Mandate time-bound delivery through a legislation such as:

1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

104

Consent to Establish under the Water (Prevention and Control of Pollution) Act, 1974 and Air (Prevention and Control of Pollution) Act, 1981

States to have an online system and ensure the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Download the final signed certificate
 v. Third party verification

105

Consent to Operate under the Water (Prevention and Control of Pollution) Act, 1974 and Air (Prevention and Control of Pollution) Act, 1981

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step, searchable based on risk category, size of firm, business location and Foreign/ Domestic investor

106

Consent to Operate under the Water (Prevention and Control of Pollution) Act, 1974 and Air (Prevention and Control of Pollution) Act, 1981

Mandate time-bound delivery through a legislation such as:

1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

107

Consent to Operate under the Water (Prevention and Control of Pollution) Act, 1974 and Air (Prevention and Control of Pollution) Act, 1981

States to have an online system and ensure the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Download the final signed certificate
 v. Third party verification

108

Authorization under the Hazardous and Other Wastes (Management and Transboundary Movement) Rules, 2016

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step, searchable based on risk category, size of firm, business location and Foreign/ Domestic investor

109

Authorization under the Hazardous and Other Wastes (Management and Transboundary Movement) Rules, 2016

Mandate time-bound delivery through a legislation such as:

1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

110

Authorization under the Hazardous and Other Wastes (Management and Transboundary Movement) Rules, 2016

States to have an online system and ensure the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Download the final signed certificate
 v. Third party verification

111

Registration/ Renewal under The E-waste (Management and Handling) Rules, 2011 (under Chapter III) (effective from May 2012)

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step, searchable based on risk category, size of firm, business location and Foreign/ Domestic investor

112

Registration/ Renewal under The E-waste (Management and Handling) Rules, 2011 (under Chapter III) (effective from May 2012)

Mandate time-bound delivery through a legislation such as:

1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

113

Registration/ Renewal under The E-waste (Management and Handling) Rules, 2011 (under Chapter III) (effective from May 2012)

States to have an online system and ensure the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Download the final signed certificate
v. Third party verification
 

114

Registration/ Renewal under Plastic Waste (Management and Handling) Rules, 2011

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step, searchable based on risk category, size of firm, business location and Foreign/ Domestic investor

115

Registration/ Renewal under Plastic Waste (Management and Handling) Rules, 2011

Mandate time-bound delivery through a legislation such as:

1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

116

Registration/ Renewal under Plastic Waste (Management and Handling) Rules, 2011

States to have an online system and ensure the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Download the final signed certificate
 v. Third party verification

117

Authorization under Bio-Medical Waste Management (Management and Handling) Rules, 2016

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step, searchable based on risk category, size of firm, business location and Foreign/ Domestic investor

118

Authorization under Bio-Medical Waste Management (Management and Handling) Rules, 2016

Mandate time-bound delivery through a legislation such as:

1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

119

Authorization under Bio-Medical Waste Management (Management and Handling) Rules, 2016

States to have an online system and ensure the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Download the final signed certificate
 v. Third party verification

120

Authorization under Solid Waste Management (processing, recycling, treatment and disposal of solid waste) Rules,2016

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step, searchable based on risk category, size of firm, business location and Foreign/ Domestic investor

121

Authorization under Solid Waste Management (processing, recycling, treatment and disposal of solid waste) Rules, 2016

Mandate time-bound delivery through a legislation such as:

1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

122

Authorization under Solid Waste Management (processing, recycling, treatment and disposal of solid waste) Rules, 2016

States to have an online system and ensure the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Download the final signed certificate
 v. Third party verification

123

Authorization under Construction and Demolition Waste Management (Management and Handling) Rules, 2016

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step, searchable based on risk category, size of firm, business location and Foreign/ Domestic investor

124

Authorization under Construction and Demolition Waste Management (Management and Handling) Rules, 2016

Mandate time-bound delivery through a legislation such as:

1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

125

Authorization under Construction and Demolition Waste Management (Management and Handling) Rules, 2016

States to have an online system and ensure the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Download the final signed certificate
 v. Third party verification

126

Registration for refurbishers under The Batteries (Management & Handling) Rules, 2001

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step, searchable based on risk category, size of firm, business location and Foreign/ Domestic investor

127

Registration for refurbishers under The Batteries (Management & Handling) Rules, 2001

Mandate time-bound delivery through a legislation such as:

1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

128

Registration for refurbishers under The Batteries (Management & Handling) Rules, 2001

States to have an online system and ensure the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Download the final signed certificate
 v. Third party verification

129

Dashboard for Environment related approvals

Mandate to Publish an online dashboard in public domain with following features:

i. Clearly publish the data on number of applications received and granted, and the time taken and cost incurred to grant approvals/certificate
ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned
Dashboard should cover the following:
• The Water (Prevention and Control of Pollution) Act, 1974
• The Air (Prevention and Control of Pollution) Act, 1981
• Authorization under the Hazardous and Other Wastes (Management and Transboundary Movement) Rules, 2016
• Plastic Waste (Management and Handling) Rules, 2011
• E-waste (Management and Handling) Rules, 2011
• Bio medical waste Management Rules, 2016
• Solid waste Management Rules, 2016
• Construction and demolition waste management rules 2016
 • The Batteries (Management & Handling) Rules, 2001

130

Labour Regulation Enablers

Registration of Factories under The Factories Act, 1948

Introduce a provision for allowing the validity of license under the Factories Act, 1948 to be 10 years or more. 

131

Registration of Factories under The Factories Act, 1948

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step, searchable based on risk category, size of firm, business location and Foreign/ Domestic investor

132

Registration of Factories under The Factories Act, 1948

Mandate time-bound delivery through a legislation such as:
1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met.

133

Registration of Factories under The Factories Act, 1948

Design and implement an online system and mandate the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Download the final signed certificate
 v. Third party verification

134

Registration of Factories under The Factories Act, 1948

Ensure safety conditions are prescribed in line with the provision made in the OSH Code which permits women to work at night and in all occupations subject to their consent

135

Renewal of Factories Registration under The Factories Act, 1948

Eliminate the requirement of renewal of registration or allow auto-renewal

136

Approval of plan and permission to construct/extend/or take into use any building as a factory 

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, updated cost and time for completion of each procedure/ step, searchable based on risk category, size of firm, business location and Foreign/ Domestic investor

137

Approval of plan and permission to construct/extend/or take into use any building as a factory 

Mandate time-bound delivery through a legislation such as:
1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met.

138

Approval of plan and permission to construct/extend/or take into use any building as a factory 

Design and implement an online system and mandate the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Download the final signed certificate
 v. Third party verification

139

Third party certification for boilers under Boilers Act 1923

Introduce a provision for third party certification for boilers during use u/s 34 (3) of the Boilers Act, 1923, by authorizing Boiler Operation Engineer (BoE) having the following qualification:
1. Graduate in Mechanical/ Production/ Power Plant/ Metallurgical engineering from a recognized institution;
and
 2. Minimum 5 years of experience in the field related to boilers

140

Registration and Renewal of Boilers under The Boilers Act, 1923

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step, searchable based on risk category, size of firm, business location and Foreign/ Domestic investor

141

Registration and Renewal of Boilers under The Boilers Act, 1923

Mandate time-bound delivery through a legislation such as:

1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

142

Registration and Renewal of Boilers under The Boilers Act, 1923

States to have an online system and ensure the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Download the final signed certificate
 v. Third party verification

143

Registration of Boilers Manufactures under The Boilers Act, 1923

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step, searchable based on risk category, size of firm, business location and Foreign/ Domestic investor

144

Registration of Boilers Manufactures under The Boilers Act, 1923

Mandate time-bound delivery through a legislation such as:
1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met.

145

Registration of Boilers Manufactures under The Boilers Act, 1923

States to have an online system and ensure the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Download the final signed certificate
 v. Third party verification

146

Labour Regulation enabler

Mandate online filing of single integrated return under all the labour laws applicable in the State/UT

147

Labour Regulation enabler

Registration under Shops & Establishment AND/OR Trade License to be given through a single form.

148

Labour Regulation enabler

Legally mandate social consultation during the process of setting and updating the minimum wage

149

Labour Welfare Act

Ensure rules are prescribed under the Code on Social Security, 2020 regarding manner of collection of cess from every employer undertaking building or other construction work for the purposes of social security and welfare of building workers.

150

License/ Renewals for contractors under provision of The Contracts Labour (Regulation and Abolition) Act, 1970

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step, searchable based on risk category, size of firm, business location and Foreign/ Domestic investor

151

License/ Renewals for contractors under provision of The Contracts Labour (Regulation and Abolition) Act, 1970

Mandate time-bound delivery through a legislation such as:

1. Right to Services Act / Public Service guarantee Act for issuance of the licence electronically within forty five days of the receipt of application
  2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

152

License/ Renewals for contractors under provision of The Contracts Labour (Regulation and Abolition) Act, 1970

States to have an online system* and ensure the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Download the final signed certificate
v. Third party verification

 *The system to ensure that the licence is issued electronically within forty five days of the receipt of application failing which the licence shall be deemed to be issued and shall be auto generated. An establishment shall be deemed to have been registered under this Code immediately on the expiration of such period.

153

Registration under The Shops and Establishment Act (including 365 days license)

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step, searchable based on risk category, size of firm, business location and Foreign/ Domestic investor

154

Registration under The Shops and Establishment Act (including 365 days license)

Mandate time-bound delivery through a legislation such as:
1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met.

155

Registration under The Shops and Establishment Act (including 365 days license)

States to have an online system and ensure the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Download the final signed certificate
 v. Third party verification

156

Registration under The Shops and Establishment Act (including 365 days license)

Eliminate the provision which poses restrictions on women to work in night shift to ensure 24*7 working for females

157

Registration under The Shops and Establishment Act (including 365 days license)

i. Eliminate the requirement of Inspection prior to registration
 ii. Ensure that the final registration is granted within one day from the date of application

158

Registration under The Shops and Establishment Act (including 365 days license)

Eliminate the requirement of Renewal of registration

159

Registration/Renewal of principal employer's establishment under provision of The Contracts Labour (Regulation and Abolition) Act, 1970

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step, searchable based on risk category, size of firm, business location and Foreign/ Domestic investor

160

Registration/Renewal of principal employer's establishment under provision of The Contracts Labour (Regulation and Abolition) Act, 1970

Mandate time-bound delivery through a legislation such as:
1. Right to Services Act / Public Service guarantee Act for issuance of Registration/ Renewal within such time as would be prescribed through rules by the Central Government.
  2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

161

Registration/Renewal of principal employer's establishment under provision of The Contracts Labour (Regulation and Abolition) Act, 1970

States to have an online system* and ensure the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Download the final signed certificate
v. Third party verification

 *The system to ensure that the Registration/Renewal is issued electronically within such time as would be prescribed through rules by the Central Government failing which the licence shall be deemed to be issued and shall be auto generated.

162

Registration/Renewal under The Building and Other Construction Workers (Regulation of Employment and Conditions of Service) Act, 1996

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step, searchable based on risk category, size of firm, business location and Foreign/ Domestic investor

163

Registration/Renewal under The Building and Other Construction Workers (Regulation of Employment and Conditions of Service) Act, 1996

Mandate time-bound delivery through a legislation such as:
1. Right to Services Act / Public Service guarantee Act for issuance of Registration/Renewal within such time as would be prescribed through rules by the Central Government.
  2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

164

Registration/Renewal under The Building and Other Construction Workers (Regulation of Employment and Conditions of Service) Act, 1996

States to have an online system* and ensure the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Download the final signed certificate
v. Third party verification

 *An establishment shall be deemed to have been registered under this Code immediately on the expiration of such period. The system to ensure that the Registration/Renewal is issued electronically within such time as would be prescribed through rules by the Central Government failing which the licence shall be deemed to be issued and shall be auto generated. Any certificate given in furtherance of such deemed approval shall carry a clear signature/seal of authorized official to give it equal status as a regular approval.

165

Registration/ Renewal of establishment under the Inter State Migrant Workmen (RE&CS) Act, 1979

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step, searchable based on risk category, size of firm, business location and Foreign/ Domestic investor

166

Registration of establishment under the Inter State Migrant Workmen (RE&CS) Act, 1979

Mandate time-bound delivery through a legislation such as:
1. Right to Services Act / Public Service guarantee Act for issuance of Registration/Renewal within such time as would be prescribed through rules by the Central Government.
  2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

167

Registration of establishment under the Inter State Migrant Workmen (RE&CS) Act, 1979

Design and implement an online system and mandate the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Download the final signed certificate
v. Third party verification

 *An establishment shall be deemed to have been registered under this Code immediately on the expiration of such period. The system to ensure that the Registration/Renewal is issued electronically within such time as would be prescribed through rules by the Central Government failing which the licence shall be deemed to be issued and shall be auto generated. Any certificate given in furtherance of such deemed approval shall carry a clear signature/seal of authorized official to give it equal status as a regular approval.

168

Labour Regulation 

Mandate to Publish an online dashboard in public domain with following features:

i. Clearly publish the data on number of applications received and granted, and the time taken and cost incurred to grantapprovals/certificate
ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned


The dashboard should cover the following acts:
• License for contractors under provision of The Contracts Labour (Regulation and Abolition) Act, 1970
• Shops and Establishment Act
• Principal employer's establishment under provision of The Contracts Labour (Regulation and Abolition) Act, 1970
• Building and Other construction workers Act
• Establishment under the Inter State Migrant Workmen (RE&CS) Act, 1979
• Factories Act
• Registration/renewals under Boiler Act
 • Registration/ renewals under Boiler Manufacturer                                                                                                          

169

Obtaining Utility Permits

Obtaining Electricity connection

States to have a system that allows online application submission, payment and tracking of status without the need for a physical touch point for document submission for:
i. Obtaining New electricity connection
ii. Obtaining Drawing Approval from Electrical Inspectorate
 iii. Obtaining Power feasibility certificate or sanction of power supply and mandate that all applications are submitted online.

170

Obtaining Electricity connection

Reduce the number of mandatory documents required for obtaining the electricity connection to:
i. proof of identity of the user
ii. proof of ownership/occupancy (in case of owned/leased premise)
 iii. authorization document (in case of firm or company)

171

Obtaining Electricity connection

Ensure that the regulator publishes monthly or quarterly the data regarding total duration and frequency of outages online in public domain

172

Obtaining Electricity connection

Ensure that information on effective tariffs are available online, and that customers are notified of a change in tariff ahead of the billing cycle

173

Obtaining Electricity connection

DISCOMS to notify customers of planned outages (maintenance and load shedding) for next 1 month in advance

174

Obtaining Electricity connection

Ensure that charged electrical connections (up to 150 KVA) is provided within Seven days (where no ‘Right of Way’ (RoW) is required) and in Fifteen days where RoW is required from concerned agencies

175

Obtaining Electricity connection

Mandate to Publish an online dashboard in public domain with following features:

i. Clearly publish the data on number of applications received and granted, and the time taken and cost incurred to grant approvals/certificate
 ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned                                          

176

Obtaining Electricity connection

Design an online system for e-payment of bills on the portal of the DISCOMS

177

Obtaining Electricity connection

Mandate DISCOMS to include provisions in governing statutes/ in Business facilitation Act for inclusion of credit facilities as a compensative measure for any irregularities or lapses in service delivery other than force majeure situations

178

Obtaining Electricity connection

Mandate DISCOMS to design and publish an online dashboard in public domain to provide information on quality of electricity service supply division wise having following parameters and updated on real time basis:
i. Average Hours of Steady supply voltage supplied to consumers per week
ii. Number and hours of disruptions/ power cuts per week
 iii. Reason for power disruptions

179

Obtaining Electricity connection

Establish an Online Grievance Mechanism and define working procedures and escalation matrix (including service timelines, reverting to business etc.) for Grievance handling
 

180

Obtaining Electricity connection

i. Mandate external electricity installation works typically carried out by a licensed professional/ company
ii. Mandate the frequency of the following:
a. Inspection by contractor/company that performed external installations
b. Issuance of certificate of compliance by contractor/company
c. Check quality of external installation works by contractor/company
 iii. Mandate the quality check or final inspection by a third party to ensure the quality and safety of external electricity installations

181

Obtaining Electricity connection

i. Mandate internal electricity installation works typically carried out by a licensed professional/ company
ii. Mandate the frequency of the following:
a. Inspection by contractor/company that performed internal installations
b. Issuance of certificate of compliance by contractor/company
c. Check quality of external installation works by contractor/company
 iii. Mandate the quality check or final inspection by a third party to ensure the quality and safety of internal electricity installations

182

Obtaining Electricity connection

Mandate qualification of third party carrying-out the electrical wiring installation works:
a. Minimum number of years of experience
b. Education qualification (for example, university degree in the relevant field)
c. Registered member of the national association of engineers
 d. Pass a qualification exam

183

Obtaining Water connection

States to have an online system and ensure the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
 iv. Third party verification

184

Obtaining Water connection 

Display information on tariffs (in Rs. per kL) and notify customers of change in tariff ahead of the billing cycle (for commercial and industrial users) 

185

Obtaining Water connection 

Develop an online system for e-payment of bills

186

Obtaining Water connection 

Mandate time-bound delivery through a legislation such as: 1. Right to Services Act / Public Service guarantee Act 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

187

Obtaining Water connection 

Mandate to Publish an online dashboard in public domain with following features:

i. Clearly publish the data on number of applications received and granted, and the time taken and cost incurred to grantapprovals/certificate
ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned
 

188

Obtaining Water connection 

Mandate Water Supply authorities to include provisions in governing statutes/ in Business facilitation Act for inclusion of credit facilities as a compensative measure for any irregularities or lapses in service delivery other than force majeure situations

189

Obtaining Water connection 

Mandate Water Supply authority (Such as ULB, Panchayats among others) to design and publish an online dashboard in public domain to provide information on quality of Water being supplied to consumers area wise having following parameters and updated on real time basis:
i. Water Pressure
 ii. Water Quality – TDS (Total Dissolve Solids), PPM

190

Obtaining Water connection 

Recommend/ Mandate ULB's to include sustainable water use practices such as Rainwater harvesting as a mandatory requirement while providing construction permits for new buildings and as a mandatory requirement for availing utility connections in existing buildings

191

Obtaining Water connection 

Recommendation/Mandate ULB's to include sustainable water use practices such as Solid waste/ bio-sludge management as a mandatory requirement while providing construction permits for new buildings and as a mandatory requirement for availing utility connections in existing buildings

192

Obtaining Water connection 

Mandate Water Supply Authority to notify customers of planned outages (maintenance and repair) for next 1 month in advance

193

Obtaining Water connection 

Establish an Online Grievance Mechanism and define working procedures and escalation matrix (including service timelines, reverting to business etc.) for Grievance handling

194

Obtaining Water connection

i. Mandate external water installation works typically carried out by a licensed professional/ company
ii. Mandate the frequency of the following:
a. Inspection by contractor/company that performed external installations
b. Issuance of certificate of compliance by contractor/company
c. Check quality of external installation works by contractor/company
 iii. Mandate the quality check or final inspection by a third party to ensure the quality and safety of external water installations

195

Obtaining Water connection

i. Mandate internal water installation works typically carried out by a licensed professional/ company
ii. Mandate the frequency of the following:
a. Inspection by contractor/company that performed internal installations
b. Issuance of certificate of compliance by contractor/company
c. Check quality of internal installation works by contractor/company
 iii. Mandate the quality check or final inspection by a third party to ensure the quality and safety of internal water installations

196

Obtaining Water connection

Mandate qualification of third party carrying-out the water installation works:
a. Minimum number of years of experience
b. Education qualification (for example, university degree in the relevant field)
c. Registered member of the national association of engineers
 d. Pass a qualification exam

197

Obtaining Water connection

Publish Key Performance Indicators to monitor the environmental sustainability of electricity supply (for example,% energy used from renewable sources)

198

Wastewater Treatment

1. Designate entity responsible for regulating wastewater discharge to the local sewerage system
 2. Mandate wastewater treatment requirements that require wastewater to be treated before it is discharged to water bodies or land (for example- discharge limits (effluent limitation), Pre-treatment conditions for discharges etc.)

199

Wastewater Treatment

Establish rules on wastewater reuse (for example, guidelines for the use of reclaimed water, effluent quality limits and treatment process/type)

200

Permission to draw water from river/public tanks 

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step, searchable based on risk category, size of firm, business location and Foreign/ Domestic investor

201

Permission to draw water from river/public tanks 

Mandate time-bound delivery through a legislation such as:
1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met.

202

Permission to draw water from river/public tanks 

States to have an online system and ensure the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
 iv. Third party verification

203

NoC for water abstraction from Ground Water Authority 

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step, searchable based on risk category, size of firm, business location and Foreign/ Domestic investor

204

NoC for water abstraction fromGround Water Authority 

Mandate time-bound delivery through a legislation such as:
1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met.

205

NoC for water abstraction from Ground Water Authority 

States to have an online system and ensure the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
 iv. Third party verification

206

Paying taxes

GST 

Set up service centers to assist taxpayers for e-filing of returns under the State/Union Territory GST Act 

207

GST 

Establish a helpline providing basic services such as assisting users in GST registration, preparing and filing returns under the GST Act

208

GST 

Constitute an authority for advance ruling under the State Goods Service Tax and publish details of application procedure and checklist on the Department's website

209

GST 

Constitute an appellate authority for advance ruling under the State Goods Service Tax and publish details of application procedure and checklist on the Department's website

210

Other Taxes / Levies 

Publish a list of all state, municipal and panchayat levies on one portal and include the relevant information pertaining to the rates and tariff levied by the State and local bodies 

211

Profession tax

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step

212

Profession tax

Mandate time-bound delivery through a legislation such as:
1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

213

Profession tax

States to have an online system and ensure the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Download the final signed certificate
 v. Third party verification

214

Profession tax

Design and implement a system for online filing of returns and for online payment of tax as provided under the State Act and rules thereunder

215

Profession tax

Mandate that the final profession tax registration certification (where applicable) will be issued within at most one (1) working day from the date of submission of application form

216

Profession tax

Mandate to Publish an online dashboard in public domain with following features:

i. Clearly publish the data on number of applications received and granted, and the time taken and cost incurred to grantapprovals/certificate
ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned
 

217

State Excise

State Excise - Excise Verification Certificate

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step, searchable based on risk category, size of firm, business location and Foreign/ Domestic investor

218

State Excise - Excise Verification Certificate

Mandate time-bound delivery through a legislation such as:
1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

219

State Excise - Excise Verification Certificate

States to have an online system and ensure the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Download the final signed certificate
 v. Third party verification

220

State Excise - Label Registration

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step

221

State Excise - Label Registration

Mandate time-bound delivery through a legislation such as:
1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

222

State Excise - Label Registration

States to have an online system and ensure the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Download the final signed certificate
 v. Third party verification

223

State Excise - Label Registration

Allow for renewal of registered label approval based on self-certification where there are no changes required in the label

224

State Excise - Brand Registration

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step

225

State Excise - Brand Registration

Mandate time-bound delivery through a legislation such as:
1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

226

State Excise - Brand Registration

States to have an online system and ensure the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Download the final signed certificate
 v. Third party verification

227

License for local sale, Import and export permit of Spirit and Indian-made foreign liquor (IMFL)

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step, searchable based on risk category, size of firm, business location and Foreign/ Domestic investor

228

License for local sale, Import and export permit of Spirit and Indian-made foreign liquor (IMFL)

Mandate time-bound delivery through a legislation such as:
1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

229

License for local sale, Import and export permit of Spirit and Indian-made foreign liquor (IMFL)

States to have an online system and ensure the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Download the final signed certificate
 v. Third party verification

230

State Excise

Mandate to Publish an online dashboard in public domain with following features:

i. Clearly publish the data on number of applications received and granted, and the time taken and cost incurred to grant approvals/certificate
ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned

The dashboard should cover the following:
• Excise Verification Certificate
• Brand Registration from State Excise
• Label Registration from State Excise
 • License for local sale, import and export permit of spirit and Indian-made foreign liquor (IMFL) from State Excise

231

Construction Permit Enablers

Uniform Building Code

Enact a comprehensive uniform building code/building by-law applicable to the entire State

232

Uniform Building Code

Ensure that the uniform building code/building by-law include provisions for risk-based classification of buildings

233

Uniform Building Code

Ensure that the uniform building code/building by-law includes accreditation programs and clear responsibilities and penalties, where applicable, for professionals including architects and engineers engaged in the construction process

234

Uniform Building Code

Define mandatory qualifications for architects and structural engineers in the uniform building by-law applicable in State/UT

235

Uniform Building Code

Ensure building regulation /code/standard have provisions to dispute the decision of the local authority

236

Construction permit

Develop legally valid master plans/zonal plans/land use plans for all urban and Panchayat areas and make it available online in public domain

237

Construction Permit

Mandate time-bound delivery through a legislation such as:
1. Right to Services Act / Public Service guarantee Act
2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

For the following 3 stages of construction permits
1. Building Plan Approval
2. Permission for Alteration and Addition/Revision/Revalidation of Building Plan
3. Permission for Demolition and Reconstruction of Building
4. Plinth Approval
5. Occupancy/Completion certificate
 Ensure the time limit should not exceed 45 days

238

Construction Permit

Publish information about fees, procedure and a comprehensive list of documents including pre-construction and post-construction No Objection Certificates (NOCs), registrations and other mandatory State/UT approvals 

239

Construction Permit

Ensure formal land use planning/zoning regulations incorporate the following:
i. Requirements for trunk infrastructure availability (water, electricity, sanitation)
ii. Hazard maps that identify areas in which construction is not permitted due to natural hazards
iii. Hazard maps that identify minimum separation between residential and hazardous occupancies
 iv. Maps that identify areas in which construction of buildings is not permitted in relation to natural resources

240

Construction permit approval

Design and develop an online single window system for granting construction permits with following functionalities:
i. A common integrated application for all internal and external agencies required to provide NOCs/Approvals such as Fire Services, Water and Sewerage Department, Permission for Alteration and Addition/Revision/Revalidation of Building Plan/Permission for Demolition and Reconstruction of Building, DISCOMS, AAI, NMA, Forest, labour, Factory Directorate etc.
ii. Provision for making an online application with integrated payment without the need for a physical touch point for document submission and verification
iii. The system should allow auto scrutiny of building plans from compliance perspective according to the uniform building codes/building by-law using Auto DCR (or similar) software
iv. Ensure that the system issues digitally signed approved building plan
v. Provision for e-intimation to authorities of plinth level completion
vi. Provision for e-intimation of commencement of construction
vii. Provision for online common completion request form cum Occupancy Certificate Application with online payment
 viii. Provision for online issuance of signed occupancy cum completion certificate to the applicant

241

Construction permit approval

Mandate that a single, joint site inspection will be carried out by all concerned authorities such as Fire, Sewerage, Electricity, Labour (such as Factory license), Water Department and internal departments responsible for granting construction permits in urban areas and IDCs

242

Construction permit approval

Implement a system to allow approval based on third party certification (during construction and/or completion stage, as applicable) of structural design and architectural drawings by authorized structural engineers and architects respectively across all urban areas and IDCs

243

Construction permit approval

Mandate to Publish an online dashboard in public domain with following features:

i. Clearly publish the data on number of applications received and granted, and the time taken and cost incurred to grant approvals/certificate
ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned


The dashboard should cover the following:

i. Building Plan approval
ii. Permission for Alteration and Addition/Revision/Revalidation of Building Plan/Permission for Demolition and Reconstruction of Building
iii. Plinth Approval
 iv. Completion/Occupancy certificate

244

Inspection by Building Proposal Office/ relevant agency as part of Building Plan Approval Process, Plinth Level Inspection and obtaining completion/ occupancy certificate

Inspection by Building Proposal Office/ relevant agency as part of obtaining construction permit & for Alteration and Addition/Revision/Revalidation of Building Plan/Permission for Demolition and Reconstruction of Building
 Publish a well-defined inspection procedure and checklist on department’s web site

245

Inspection by Building Proposal Office/ relevant agency as part of Building Plan Approval Process, Plinth Level Inspection and obtaining completion/ occupancy certificate

Inspection by Building Proposal Office/ relevant agency as part of obtaining occupancy/completion certificate:
 Publish a well-defined inspection procedure and checklist on department’s website

246

Inspection by Building Proposal Office/ relevant agency as part of Building Plan Approval Process, Plinth Level Inspection and obtaining completion/ occupancy certificate

Mandate that inspections (except in case of complaint-based inspections) shall be limited to the checklist published on the Department's website

247

Inspection by Building Proposal Office/ relevant agency as part of Building Plan Approval Process, Plinth Level Inspection and obtaining completion/ occupancy certificate

Design and implement a computerized system for identifying building/area that needs to be inspected based on risk assessment:
i. Building plan approval.
ii. Permission for Alteration and Addition/Revision/Revalidation of Building Plan
iii. Permission for Demolition and Reconstruction of Building
iv. Plinth level inspection.
 v. Completion/Occupancy certificate.

248

Inspection by Building Proposal Office/ relevant agency as part of Building Plan Approval Process, Plinth Level Inspection and obtaining completion/ occupancy certificate

Design and implement a system for computerized allocation of inspectors

249

Inspection by Building Proposal Office/ relevant agency as part of Building Plan Approval Process, Plinth Level Inspection and obtaining completion/ occupancy certificate

Mandate online submission of inspection report within 48 hours to the Department

250

Inspection Enablers

Inspection

Mandate surprise inspection or inspections based on complaints and ensure details are recorded in the system

251

Joint Inspection

Mandate joint- inspection under all the following Acts:
I. Inspection under The Equal Remuneration Act, 1976
II. Inspection under The Factories Act, 1948
III. Inspection under The Maternity Benefit Act, 1961
IV. Inspection under The Minimum Wages Act, 1948
V. Inspection under The Shops and Establishments Act (as applicable)
VI. Inspection under The Labour Welfare Fund Act (as applicable)
VII. Inspection under The Payment of Bonus Act, 1965
VIII. Inspection under The Payment of Wages Act, 1936
IX. Inspection under The Payment of Gratuity Act, 1972
 X. Inspection under The Contract Labour (Regulation and Abolition) Act, 1970

252

Central Inspection Framework,
Compliance Inspection under: Labour, Factories& Boilers:
i. The Equal Remuneration Act, 1976,
ii. The Minimum Wages Act, 1948
iii. The Shops and Establishments Act
iv. The Payment of Bonus Act, 1965
v. The Payment of Wages Act, 1936
vi. The Payment of Gratuity Act, 1972
vii. The Contract Labour (Regulation and Abolition) Act, 1970
viii. The Factories Act, 1948
ix. Legal Metrology Act, 2009 and Rules
Environment:
x. The Water (Prevention and Control of Pollution) Act, 1974
xi. The Air (Prevention and Control of Pollution) Act, 1981
 xii. Indian Boilers Act 1923

Institutionalize a Central Inspection System (CIS) responsible for undertaking compliance inspections of the Departments concerned

253

Central Inspection Framework,
Compliance Inspection under: Labour, Factories& Boilers:
i. The Equal Remuneration Act, 1976,
ii. The Minimum Wages Act, 1948
iii. The Shops and Establishments Act
iv. The Payment of Bonus Act, 1965
v. The Payment of Wages Act, 1936
vi. The Payment of Gratuity Act, 1972
vii. The Contract Labour (Regulation and Abolition) Act, 1970
viii. The Factories Act, 1948
ix. Legal Metrology Act, 2009 and Rules
Environment:
x. The Water (Prevention and Control of Pollution) Act, 1974
xi. The Air (Prevention and Control of Pollution) Act, 1981
 xii. Indian Boilers Act 1923

Design and develop an online inspection system for scheduling of inspections

254

Central Inspection Framework,
Compliance Inspection under: Labour, Factories& Boilers:
i. The Equal Remuneration Act, 1976,
ii. The Minimum Wages Act, 1948
iii. The Shops and Establishments Act
iv. The Payment of Bonus Act, 1965
v. The Payment of Wages Act, 1936
vi. The Payment of Gratuity Act, 1972
vii. The Contract Labour (Regulation and Abolition) Act, 1970
viii. The Factories Act, 1948
ix. Legal Metrology Act, 2009 and Rules
Environment:
x. The Water (Prevention and Control of Pollution) Act, 1974
xi. The Air (Prevention and Control of Pollution) Act, 1981
 xii. Indian Boilers Act 1923

Ensure that the selection of establishments for inspection is done using computerized risk assessment and allocation of inspectors is undertaken under the CIS

255

Central Inspection Framework,
Compliance Inspection under: Labour, Factories& Boilers:
i. The Equal Remuneration Act, 1976,
ii. The Minimum Wages Act, 1948
iii. The Shops and Establishments Act
iv. The Payment of Bonus Act, 1965
v. The Payment of Wages Act, 1936
vi. The Payment of Gratuity Act, 1972
vii. The Contract Labour (Regulation and Abolition) Act, 1970
viii. The Factories Act, 1948
ix. Legal Metrology Act, 2009 and Rules
Environment:
x. The Water (Prevention and Control of Pollution) Act, 1974
xi. The Air (Prevention and Control of Pollution) Act, 1981
 xii. Indian Boilers Act 1923

Differentiate compliance inspection requirements based on risk profile (such as High, Medium, and Low risk) of industries under all the labour laws

256

Central Inspection Framework,
Compliance Inspection under: Labour, Factories& Boilers:
i. The Equal Remuneration Act, 1976,
ii. The Minimum Wages Act, 1948
iii. The Shops and Establishments Act
iv. The Payment of Bonus Act, 1965
v. The Payment of Wages Act, 1936
vi. The Payment of Gratuity Act, 1972
vii. The Contract Labour (Regulation and Abolition) Act, 1970
viii. The Factories Act, 1948
ix. Legal Metrology Act, 2009 and Rules
Environment:
x. The Water (Prevention and Control of Pollution) Act, 1974
xi. The Air (Prevention and Control of Pollution) Act, 1981
 xii. Indian Boilers Act 1923

Publish a well-defined inspection procedure and a comprehensive inspection checklist/form on the CIS website which should be strictly followed by the inspector. No inspections should be done beyond that checklist

257

Central Inspection Framework,
Compliance Inspection under: Labour, Factories& Boilers:
i. The Equal Remuneration Act, 1976,
ii. The Minimum Wages Act, 1948
iii. The Shops and Establishments Act
iv. The Payment of Bonus Act, 1965
v. The Payment of Wages Act, 1936
vi. The Payment of Gratuity Act, 1972
vii. The Contract Labour (Regulation and Abolition) Act, 1970
viii. The Factories Act, 1948
ix. Legal Metrology Act, 2009 and Rules
Environment:
x. The Water (Prevention and Control of Pollution) Act, 1974
xi. The Air (Prevention and Control of Pollution) Act, 1981
 xii. Indian Boilers Act 1924

I Mandate that inspections (except in case of complaint-based inspections) shall be limited to the checklist
II Mandate online submission of inspection report within 48 hours to CIS
III Mandate that the same inspector will not inspect the same establishment twice consecutively
 IV Allow users to view and download submitted inspection reports of at least past three years

258

Compliance Inspection by Department of Labour/ Department of Factories

Allow self-certification/ third party certification instead of Departmental inspections under all the labour laws and The Factories Act, 1948. Define the criteria for recognition of third-party agencies/individuals and publish a list on the Department/board portal

259

Compliance Inspection by Department of Labour/ Department of Factories

Mandate to Publish an online dashboard in public domain with following features:

i. Clearly publish the data on number of applications received and granted, and the time taken and cost incurred to grant approvals/certificate
ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned
 

260

Contract Enforcement

Commercial Dispute Resolution Enablers

Establish dedicated commercial courts (in major towns/cluster of districts to cover the whole State) to hear and resolve the commercial disputes

261

Commercial Dispute Resolution Enablers

Establish a dedicated division/bench under the High Court to hear commercial disputes

262

Commercial Dispute Resolution Enablers

Ensure at least 90% of the vacancies in specialized Commercial courts been filled up

263

Commercial Dispute Resolution Enablers

Each Commercial Court, Commercial Division, Commercial Appellate Division shall maintain, publish, and update every month, statistical data regarding the number of suits, applications and appeals filed and pendency of such cases, status of each case and number of cases disposed off 

264

Paper-less Courts

States to have an online system forcommercial courts that allows:
i. e-filing for commercial disputes in Commercial courts
ii. issuance of e-summons for commercial disputes in Commercial courts
 iii. publishing of e-cause lists for commercial disputes in Commercial courts

iv. Track status of commercial case online

v. e-payment of court fees and process fees for Commercial disputes in Commercial courts
 vi. digitally signed certificate of court orders/ view decisions in a particular case

265

Sector Specific- Trade License

Trade License

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step, searchable based on risk category, size of firm, business location and Foreign/ Domestic investor

266

Trade License

Mandate time-bound delivery through a legislation such as:
1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

267

Trade License

States to have an online system and ensure the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Download the final signed certificate
 v. Third party verification

268

Trade License

Reduce the number of documents required for obtaining trade license to only two: ID Proof and Lease Deed/Legal Occupancy document

269

Trade License 

Mandate to Publish an online dashboard in public domain with following features:

i. Clearly publish the data on number of applications received and granted, and the time taken and cost incurred to grant approvals/certificate
 ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned                                    

270

Trade License 

Eliminate the requirement of renewal of registration or allow auto-renewal

271

Sector Specific- Healthcare

Retail Drug License (Pharmacy) 

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step, searchable based on risk category, size of firm, business location and Foreign/ Domestic investor

272

Retail Drug License (Pharmacy) 

Mandate time-bound delivery through a legislation such as:
1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

273

Retail Drug License (Pharmacy) 

States to have an online system* and ensure the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Download the final signed certificate
v. Third party verification
 *For online system, State may adopt/ onboard Online Drug Licensing System (ONDLS).

274

Retail Drug License (Pharmacy) 

Eliminate the requirement of renewal in Retail Drug License or allow auto-renewal

275

Wholesale Drug License

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step, searchable based on risk category, size of firm, business location and Foreign/ Domestic investor

276

Wholesale Drug License

Mandate time-bound delivery through a legislation such as:
1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

277

 Wholesale Drug License

States to have an online system* and ensure the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Download the final signed certificate
v. Third party verification
 *For online system, State may adopt/ onboard Online Drug Licensing System (ONDLS).

278

Renewal of Wholesale Drug License

Eliminate the requirement of renewal of registration or allow auto-renewal

279

Granting of Drug Manufacturing License

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step, searchable based on risk category, size of firm, business location and Foreign/ Domestic investor

280

Granting of Drug Manufacturing License

Mandate time-bound delivery through a legislation such as:
1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

281

Granting of Drug Manufacturing License

States to have an online system* and ensure the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Download the final signed certificate
v. Third party verification
 *For online system, State may adopt/ onboard Online Drug Licensing System (ONDLS).

282

Renewal of Drug Manufacturing License

Eliminate the requirement of renewal of registration or allow auto-renewal

283

Granting of Drug Manufacturing License

Mandate to Publish an online dashboard in public domain with following features:

i. Clearly publish the data on number of applications received and granted, and the time taken and cost incurred to grant approvals/certificate
ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned

The dashboard should cover:
• Retail Drug License (Pharmacy)
• Wholesale License
 • Drug Manufacturing

284

Sector Specific- Legal Metrology

Registration, Licenses, Renewals and Verifications under the Legal Metrology Act, 2009

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step

285

Registration, Licenses, Renewals and Verifications under the Legal Metrology Act, 2009

Mandate time-bound delivery through a legislation such as:
1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

286

Registration, Licenses, Renewals and Verifications under the Legal Metrology Act, 2009

States to have an online system and ensure the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Download the final signed certificate
 v. Third party verification

287

Renewal under the Legal Metrology Act, 2009

Eliminate the requirement of renewal of registration or allow auto-renewal

288

Registration, Licenses, Renewals and Verifications under the Legal Metrology Act, 2009

Mandate to Publish an online dashboard in public domain with following features:

i. Clearly publish the data on number of applications received and granted, and the time taken and cost incurred to grant approvals/certificate
ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned


The dashboard should cover the following:
• Registration/ License and renewals under the Legal Metrology Act, 2009
 • Verification of Weights and Measures under the Legal Metrology Act, 2009.

289

Sector Specific- (Fire License/ NoC)

Fire License/ NoC

Ensure that information is available on website on all necessary components for availing a service such as comprehensive list of documents required, procedure with stage wise details, cost and time for completion of each procedure/ step, searchable based on risk category, size of firm, business location and Foreign/ Domestic investor

290

Fire License/ NoC

Mandate time-bound delivery through a legislation such as:
1. Right to Services Act / Public Service guarantee Act
 2. Equivalent act with punitive provisions and grievance mechanism in case the stipulated timelines are not met

291

Fire License/ NoC

States to have an online system and ensure the following features without the requirement of physical visit to the department:
i. Submission of application
ii.Payment of application fee
iii. Track status of application
iv. Download the final signed certificate
 v. Third party verification

292

Fire License/ NoC

Mandate to Publish an online dashboard in public domain with following features:

i. Clearly publish the data on number of applications received and granted, and the time taken and cost incurred to grant approvals/certificate
ii. Highlight that the dashboard is updated preferably on real time or updated regularly (daily/weekly/fortnightly/monthly). Date and time of modification may be mentioned